Frequently Asked Questions
Answers to job seekers’ FAQs
How do you find me a job?
It all starts when you send us your application, or when you find and apply for a specific job right here on this website. If we think you’re a good fit for any of our open jobs, one of our recruiters will get in touch soon to set up a time to meet with you and get to know you better.
We’ll talk about your skills, your experience and your career goals. You can even tell us a little about what you like to do when you’re not working. Go ahead, we’ll listen. It might help us find you a place to work that matches your personality.
Then we may give you a brief skills assessment and check your references. Next, we’ll prep you for an interview and get you started in the right temporary or permanent job. That’s how it works. Easy enough, right?
Do I have to pay to work with City?
Never! As a job seeker, working with us won’t cost you a thing. If we find you a great job, it still costs you nothing. Resume writing help? Zippo. Interview tips? Zilch. Career coaching? Zero dollars and zero cents. Everything we do is all completely free for you.
Do I get benefits?
Yes you do. We offer one of the best benefits packages in the whole entire staffing industry. Access to group health, dental and life insurance? Yes.* Vacation pay and time off? Yes. Statutory holiday pay? Covered. Discounted health club membership? Yes, in most locations. Career counselling and skills training? Of course!
How do I apply?
There are two ways to apply for a job—and both are really easy. You can either search our jobs, find the one (or the ones) that you like and apply for them. Or, you can fill out one of our simple applications and a recruiter in your local job market will start looking right away for jobs that fit your skills and experience.
What do I need to do to apply?
Whether you’re applying to a specific job or sending an application to one of our offices, all you need to provide is your basic contact info and your work experience. You can tell us about your most recent job, or more if you like. Do you have a resume? If you just upload your file, you won’t need to fill out anything else
Can I submit my application to a particular office?
When completing the application for the first time you will be prompted to select local offices from a dropdown box based on your postal code. If no branches are listed, you can find offices in your local area by entering your city, province or another nearby postal code. You can also enter a branch code if you’ve been given one by a local City representative.
Applications for specific job listings will be automatically routed to the appropriate office for that particular opportunity.
Someone from City just contacted me, how do I tell if it’s legit or a scam?
Before releasing any personal information, ID or bank account details during a job search process, make sure your contact is an authorized City representative. You can confirm this by getting in touch with a City office in your country.
Beware of any unexpected e-mail, instant message, voicemail or fax that claims to be from City. If you receive such a message, get in touch with an City office in your country and verify that the message is legitimate.
If you believe that you have been victim of a scam, please call your local police department or the RCMP, keep note of the report number, and report the incident to Canada Anti-Fraud Centre.
- City Canada colleagues only communicates using an e-mail address ending in @City.ca.
- City Canada broadcasts jobs openings on our official social media listed on the bottom of City.ca, but we never reach out to any applicants to complete the application process using social media platforms such as WhatsApp, Facebook, Instagram, WeChat, or Twitter.
- Here is a list of our offices that will provide you with the accurate contact information of our branches.
- We never ask candidates to download Google hangouts or other chat apps.
- We never ask job seekers to pay any costs associated with employment. We adhere to federal and provincial employment standards and applicable legislation.
- City never asks candidates to download or pay for a software subscription.
- All City Canada communication always provides a toll-free number for our branch that could be searched on our website (branch locator).
Answers to Associates’ FAQs
Will you still support me after I start a job?
Of course! We want to make sure you’re successful and happy in your new job, so we we’ll check in with you often. If you’re on a temporary assignment, we’ll get in touch before it ends to see how you feel about taking on a new position.
You also may have an opportunity to take our free City SkillBuilder online training courses. SkillBuilder is accessible from anywhere you can get an Internet connection. If you’re interested in learning new skills or improving the ones you have through SkillBuilder, contact your local representative to learn more. That’s right, at no cost to you.
Where can I find a copy of the associate handbook?
When you become an associate, your City representative will give you a copy. Just reach out again if you need another copy! For those outside Quebec, you can read our ‘Pre-employment Guidelines’ online to learn more about our policies, procedures and other important info.
How do I submit my timesheet?
You deserve to get paid on time. And the right amount. To make sure that happens, click here to see step-by-step Instructions for recording your time worked.
Where can I see my pay stub?
To view your pay stub, go to
What do I do if I have an issue or concern?
This is all about finding a job that makes you happy. So, if you’ve a question, a concern or a suggestion, speak directly with your local City representative